 TELEPHONE COUNSELLING
Telephone counselling is available for those who prefer this way of experiencing their counselling or therapy.
It can also be a practical and convenient solution to transport or childcare difficulties as well as providing
an opportunity for couple counselling to take place when one partner may be in a different location.
Each telephone session starts and finishes on time and lasts for an hour. If you wish to book further sessions
or have on-going counselling following your first session, you can arrange this with your counsellor at the end
of the session.
CHARGES AND PAYMENT
Telephone counselling charges per session are; £45 for a daytime session, £50 for an evening session from 5pm onwards
and £55 for weekend sessions.
Payment for telephone counselling can be made online with your credit or debit card through PayPal and will need to be
processed before the start of your session time.
BOOKING AN APPOINTMENT
As with face-to-face counselling, appointments can be booked with a professional counsellor at a mutually agreed
time by calling 01793 339482 or by completing the
contact us form.
Appointments are available for daytime and evenings. There are also some limited weekend times available.
WHO CAN USE THE TELEPHONE COUNSELLING SERVICE?
Our services are available to individuals or couples for general counselling, relationship counselling or help with
sexual difficulties (psychosexual therapy).
Please note, we do not offer telephone counselling for children or young people under the age of 18 years.
CANCELLATIONS
As with face-to-face counselling, if you need to change or cancel a session, please let us know as soon as possible.
If you need to change your appointment, we will do our best to offer you an alternative appointment. However, failure
to keep an appointment or sessions cancelled at less that 48 hours notice will be charged at the full rate and a refund
will not be available.
CONFIDENTIALITY
Your telephone counsellor will be working to the United Kingdom Council for Psychotherapy (UKCP), code of ethics.
What you say in your therapy session will be held in confidence within our agency. However, we would not agree to keep
confidential any information that could lead to serious harm to yourself or a third party.
Reasons people have chosen telephone counselling over face-to-face counselling:
- Convenience – your counselling from the comfort of your own familiar surroundings at a time that suits your needs
- Travelling – no travelling time or travelling costs
- Availability – the service is accessible to those with mobility difficulties or living in isolated communities
- Couples can have joint counselling from different locations with three-way telephone calls
FREQUENTLY ASKED QUESTIONS
Please click Here for our FAQ. If you have a specific question
that isn’t in our list, please feel free to Contact Us for further information.
Telephone Service -
Terms and Conditions
It is important that you read these terms and conditions carefully before booking and paying for our telephone counselling service.
These terms and conditions do not affect your rights granted by law.
Booking a telephone counselling session
Users of the ‘telephone counselling service must be over 18 years of age.
Users of the ‘telephone counselling Service’ must be resident in the UK.
Please note, this service is not for people with mental health problems.
Your telephone session must be booked before payment is made.
Confidentiality
As with face to face counselling, we work within the ethical framework for good practice in counselling
and psychotherapy as laid down by the British Association for Counselling and Psychotherapy.
The content of your telephone counselling session will be kept confidential within the Confidential Professional
Counselling agency the exceptions to this being:
- If you, or a third party is at serious risk of harm
- If we are legally required to do so
- In the event of your expressed desire and written permission to do so.
Payment
Payment for your telephone counselling session must be made in advance and prior to the appointment.
This can be made through our online payment facility.
Payment is confirmation of your telephone counselling appointment.
If you need to change your appointment time or cancel your arranged appointment, please contact
us as soon as possible on 01793 339482 as cancellation and admin fees apply.
- No refund will be given when a cancellation is made less than 24 hours prior to the appointment.
- A £5 administration fee will be charged for cancellations made more than 24 hours prior to the appointment.
It is your responsibility to make your call to us for your telephone counselling session on time.
It is your responsibility when booking your appointment, to make a note of the number you will be required
to call for your session. (This detail can be text or emailed if requested at time of booking)
Confidential Professional Counselling
Park House, Church Place, Swindon SN1 5ED. Tel 01793 339 482
enquiries@cpcounselling.co.uk
Telephone Service -
Terms and Conditions
It is important that you read these terms and conditions carefully before booking and paying for our telephone counselling service.
These terms and conditions do not affect your rights granted by law.
Booking a telephone counselling session
Users of the ‘telephone counselling service must be over 18 years of age.
Users of the ‘telephone counselling Service’ must be resident in the UK.
Please note, this service is not for people with mental health problems.
Your telephone session must be booked before payment is made.
Confidentiality
As with face to face counselling, we work within the ethical framework for good practice in counselling
and psychotherapy as laid down by the British Association for Counselling and Psychotherapy.
The content of your telephone counselling session will be kept confidential within the Confidential Professional
Counselling agency the exceptions to this being:
- If you, or a third party is at serious risk of harm
- If we are legally required to do so
- In the event of your expressed desire and written permission to do so.
Payment
Payment for your telephone counselling session must be made in advance and prior to the appointment.
This can be made through our online payment facility.
Payment is confirmation of your telephone counselling appointment.
If you need to change your appointment time or cancel your arranged appointment, please contact
us as soon as possible on 01793 339482 as cancellation and admin fees apply.
- No refund will be given when a cancellation is made less than 24 hours prior to the appointment.
- A £5 administration fee will be charged for cancellations made more than 24 hours prior to the appointment.
It is your responsibility to make your call to us for your telephone counselling session on time.
It is your responsibility when booking your appointment, to make a note of the number you will be required
to call for your session. (This detail can be text or emailed if requested at time of booking)
Confidential Professional Counselling
Park House, Church Place, Swindon SN1 5ED. Tel 01793 339 482
enquiries@cpcounselling.co.uk
Telephone Service -
Terms and Conditions
It is important that you read these terms and conditions carefully before booking and paying for our telephone counselling service.
These terms and conditions do not affect your rights granted by law.
Booking a telephone counselling session
Users of the ‘telephone counselling service must be over 18 years of age.
Users of the ‘telephone counselling Service’ must be resident in the UK.
Please note, this service is not for people with mental health problems.
Your telephone session must be booked before payment is made.
Confidentiality
As with face to face counselling, we work within the ethical framework for good practice in counselling
and psychotherapy as laid down by the British Association for Counselling and Psychotherapy.
The content of your telephone counselling session will be kept confidential within the Confidential Professional
Counselling agency the exceptions to this being:
- If you, or a third party is at serious risk of harm
- If we are legally required to do so
- In the event of your expressed desire and written permission to do so.
Payment
Payment for your telephone counselling session must be made in advance and prior to the appointment.
This can be made through our online payment facility.
Payment is confirmation of your telephone counselling appointment.
If you need to change your appointment time or cancel your arranged appointment, please contact
us as soon as possible on 01793 339482 as cancellation and admin fees apply.
- No refund will be given when a cancellation is made less than 24 hours prior to the appointment.
- A £5 administration fee will be charged for cancellations made more than 24 hours prior to the appointment.
It is your responsibility to make your call to us for your telephone counselling session on time.
It is your responsibility when booking your appointment, to make a note of the number you will be required
to call for your session. (This detail can be text or emailed if requested at time of booking)
Confidential Professional Counselling
Park House, Church Place, Swindon SN1 5ED. Tel 01793 339 482
enquiries@cpcounselling.co.uk
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