 ONLINE COUNSELLING
Online counselling is a flexible convenient way of receiving counselling sessions through a quality real-time ‘chat’ facility.
You simply type your messages to your counsellor in the dialogue box on screen and your counsellor will type replies.
Online counselling is relatively new. Face to face counselling is generally the preferred way of engaging in therapy where
possible; however, online counselling is able to offer counselling to those who may be unable to attend face to face
counselling.
If you think you would like to use our online counselling service, you will need to arrange an appointment with us, either
by telephone, email or our on line web site form. You will then be given a user name and password to access the on-line
counselling and will need to pre-pay your session fee. Once you have completed these steps, you simply ‘log on’ via our
website at the appointed time. Your counsellor will be there at the appointed time.
CHARGES AND PAYMENT
Online counselling charges per session are; £45 for a daytime session, £50 for an evening session from 5pm onwards
and £55 for weekend sessions.
Payment for Online counselling can be made online with your credit or debit card through PayPal and will need to be
processed before the start of your session time.
HOW IT WORKS
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Contact CP Counselling to arrange an appointment:
Telephone (01793 339482 or 07971 627478),
email
or use our
online form
Read more...
If it’s your first time using the Online Counselling Service, at the time of making an appointment,
you will be provided with a username and password to access the Online Counselling Service.
This username and password is unique and can be used for all bookings from this site, both current and future.
If you already have a username and password from a previous booking with CP Counselling, you need only arrange
another time to meet, and will be able to access the Online Rooms using your existing username and password.
Should you ever wish to change your password for any reason, please contact us.
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Pay for your session using our secure online payment pages (processed via PayPal)
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Online payments are processed using PayPal, and payments must be completed before your session start time.
If you prefer, you can pay by cheque, but funds must clear before your agreed session date. If you wish to pay
by cheque, please inform us when making your appointment so that a suitable date can be booked which allows time
for funds to clear.
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At the agreed date and time, return to our website and login using your username and password
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Our login pages can be found by clicking the link at in the top right of our website:
View the client login page
Note: username and passwords are case sensitive. If you forget either your username and/or password, please contact
us well before your session start time.
Note that your login will only become active 5 minutes before the agreed session start time. For your convenience,
there is a clock on the login page (which is also available within the Online Counselling Room) which displays the
time the application uses for login verification. Note: The clock will only be visible if you have flash and JavaScript
enabled and installed (most users do by default). Flash is not a requirement to use this service.
If you experience any problems logging in, you should try to make contact with CP Counselling as soon as possible. It
is your responsibility to ensure your PC meets the minimum system requirements. Our Online Counselling Service requires
no installations, plug-ins, or applets, which means most users experience little or no difficulty accessing the service.
The only requirement is that you have JavaScript enabled (which by default, most browsers do).
For your information, the web browser you are using on this computer has JavaScript enabled, which means you will be
able to use the Online Counselling Service on this computer. If you intend to use a different computer, please return
to this page to test for compatibility well before your session start time.
Warning: This web browser does not have JavaScript enabled. You will not be able to use the Online Counselling Service
on this computer until you have re-enabled JavaScript.
We suggest you prepare your environment before starting your appointment time to ensure you are not disturbed.
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Enter the Online Counselling Room
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Having successfully logged in, you will be redirected to the ‘Entrance’ which provides a few last minute details about
your session and information on how to contact us should you experience any difficulties.
To enter the Online Room, simply click the ‘Enter Room’ button, which will open a separate window.
[Screen shot]
If for any reason you should lose connection or experience any technical difficulties, you will be able to re-launch
the Online Counselling Room window by simply clicking the ‘Enter Room’ from the previous screen.
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Consider another Online Counselling Session
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At the end of your session, you may like to discuss with your counsellor the possibility of a further session.
Should you wish to make another appointment, you can arrange this in the Online Room at the end of your session time.
If you decide book another online appointment, you must complete payment before the next session start time as detailed in
section 2 above.
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Warning: This web browser does not have JavaScript enabled. You will not be able to use the Online Counselling Service
on this computer until you have re-enabled JavaScript.
WHAT ARE THE ADVANTAGES OF ON-LINE COUNSELLING?
- Online counselling service offers greater anonymity
- Some people find they are less inhibited online and more able to ‘get to the point’ much quicker than in face to face sessions
- No travel is necessary for online counselling. You can log on from the convenience of your own home or office
- The service is accessible to some clients who may not be able to attend face to face counselling through home commitments, work issues or disability
- Some remote areas may have few local counselling services available
- Couples can share joint sessions from different locations, helpful when one partner has to work away from home
- Some may feel more comfortable with their counselling session from the privacy of their own familiar environment
- Some may feel more able to work in a face to face environment having experienced on line counselling
Online Counselling Service -
Terms and Conditions
It is important that you read these terms and conditions carefully before booking and paying for our online
counselling service. These terms and conditions do not affect your rights granted by law.
Booking an online counselling session
Users of the online counselling service must be over 18 years of age
Users of the online counselling service must be resident in the UK
Your online counselling session must be booked before payment is made
Please note:
- This service is not for people with mental health problems
- This service is not for people in need of immediate support or
considering taking their own lives. Please contact your GP or telephone
the Samaritans on telephone 08457 90 90 90
Confidentiality
As with face to face counselling, we work within the ethical framework for good practice in counselling and
psychotherapy as laid down by the UK Council for Psychotherapy.
The content of your online counselling session will be kept confidential within the Confidential Professional
Counselling agency the exceptions to this being:
- If you, or a third party is at serious risk of harm
- If we are legally required to do so
- In the event of your expressed desire and written permission to do so
Payment
Payment for your online counselling session must be made in advance and prior to the appointment.
This can be made through our online payment facility.
Payment is confirmation of your online counselling appointment.
If you need to change your appointment time or cancel your arranged appointment, please contact us as soon
as possible on 01793 339482 as cancellation and admin fees apply:
- No refund will be given when a cancellation is made less than 24 hours prior to the appointment
- A £5 administration fee will be charged for cancellations made more than 24 hours prior to the appointment
It is your responsibility to log on via the CP Counselling web site on time
It is your responsibility when booking your appointment, to remember and keep safe your user name
and password for your online counselling session.
Confidential Professional Counselling
Park House, Church Place, Swindon SN1 5ED. Tel 01793 339 482
enquiries@cpcounselling.co.uk
Online Counselling Service -
Terms and Conditions
It is important that you read these terms and conditions carefully before booking and paying for our online
counselling service. These terms and conditions do not affect your rights granted by law.
Booking an online counselling session
Users of the online counselling service must be over 18 years of age
Users of the online counselling service must be resident in the UK
Your online counselling session must be booked before payment is made
Please note:
- This service is not for people with mental health problems
- This service is not for people in need of immediate support or
considering taking their own lives. Please contact your GP or telephone
the Samaritans on telephone 08457 90 90 90
Confidentiality
As with face to face counselling, we work within the ethical framework for good practice in counselling and
psychotherapy as laid down by the UK Council for Psychotherapy.
The content of your online counselling session will be kept confidential within the Confidential Professional
Counselling agency the exceptions to this being:
- If you, or a third party is at serious risk of harm
- If we are legally required to do so
- In the event of your expressed desire and written permission to do so
Payment
Payment for your online counselling session must be made in advance and prior to the appointment.
This can be made through our online payment facility.
Payment is confirmation of your online counselling appointment.
If you need to change your appointment time or cancel your arranged appointment, please contact us as soon
as possible on 01793 339482 as cancellation and admin fees apply:
- No refund will be given when a cancellation is made less than 24 hours prior to the appointment
- A £5 administration fee will be charged for cancellations made more than 24 hours prior to the appointment
It is your responsibility to log on via the CP Counselling web site on time
It is your responsibility when booking your appointment, to remember and keep safe your user name
and password for your online counselling session.
Confidential Professional Counselling
Park House, Church Place, Swindon SN1 5ED. Tel 01793 339 482
enquiries@cpcounselling.co.uk
Online Counselling Service -
Terms and Conditions
It is important that you read these terms and conditions carefully before booking and paying for our online
counselling service. These terms and conditions do not affect your rights granted by law.
Booking an online counselling session
Users of the online counselling service must be over 18 years of age
Users of the online counselling service must be resident in the UK
Your online counselling session must be booked before payment is made
Please note:
- This service is not for people with mental health problems
- This service is not for people in need of immediate support or
considering taking their own lives. Please contact your GP or telephone
the Samaritans on telephone 08457 90 90 90
Confidentiality
As with face to face counselling, we work within the ethical framework for good practice in counselling and
psychotherapy as laid down by the UK Council for Psychotherapy.
The content of your online counselling session will be kept confidential within the Confidential Professional
Counselling agency the exceptions to this being:
- If you, or a third party is at serious risk of harm
- If we are legally required to do so
- In the event of your expressed desire and written permission to do so
Payment
Payment for your online counselling session must be made in advance and prior to the appointment.
This can be made through our online payment facility.
Payment is confirmation of your online counselling appointment.
If you need to change your appointment time or cancel your arranged appointment, please contact us as soon
as possible on 01793 339482 as cancellation and admin fees apply:
- No refund will be given when a cancellation is made less than 24 hours prior to the appointment
- A £5 administration fee will be charged for cancellations made more than 24 hours prior to the appointment
It is your responsibility to log on via the CP Counselling web site on time
It is your responsibility when booking your appointment, to remember and keep safe your user name
and password for your online counselling session.
Confidential Professional Counselling
Park House, Church Place, Swindon SN1 5ED. Tel 01793 339 482
enquiries@cpcounselling.co.uk
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HOW TO FIND US
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